We understand the importance of getting your items to you as quickly as possible. Please, allow 2-3 business days for your order to be processed and shipped. Most orders placed before 1 pm MST get shipped the next day.
We ship through FedEx for all domestic shipments. If you wish to arrange a different shipping method for your order, please contact us prior to making a purchase and we will give you an accurate estimate for your preferred delivery type.
Ground shipping will be provided to 48 continental states. The full list of qualified states is given below. Alaska and Hawaii require 2nd day air and will have an added shipping cost.
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
If you complete a purchase with free shipping, you give us permission to use our preferred shipping method and carrier for your order.
If you are not 100% satisfied with your purchase, you can return your order within 14 days for a full refund. All items must be in their original condition and in original packaging in order to qualify for a refund. Opened items will not be accepted for a refund.
Please, send all returns to:
Vending Machine Factory
2340 S. 900 W
Salt Lake City, UT 84119
Please, include the original receipt that came with your item. Failure to do so may result in delay return processing. For all returns that are not due to shipping damages and/or factory, defects will not be refunded the shipping cost.
LOSSES AND DAMAGES
If your item gets lost or damaged during shipping, we will send you a free replacement. If your item arrives damaged and/or appears to have a factory defect, please contact our Customer Service at (855) 836-8363 within 7 business days after you receive the item and request a return shipping label. After we receive the damaged/defected item back, we will send you a free replacement.
Please understand, that once the item has departed our facilities, it is fully in the hands of the shipping carrier and completely out of our control. However, we are still responsible for the item until it reaches your door. If your item does not arrive to you within 20 business days, it will be considered “lost” and, therefore, qualify for a free replacement. It is your responsibility to notify us of all lost items for a free replacement to be processed.
If you have purchased an item and would like to exchange it for a different item sold on the Site, please, contact our Customer Service at 1.800.748.5480 and our representative will assist you in quick exchange processing. Please, note, that you will be required to pay for return shipping as well as the shipping of the new item to you.
Have more questions?
Please call our Customer Support at (855) 836-8363, Mon – Fri, 8 am – 5 pm MST or email our Customer Support Team at [email protected]
updated: February 22, 2018
Welcome to Vending Machine Factory.com!
By using this Site you represent that you are at least 18 years old. The use of the Site is permitted for persons under 18 years old under the supervision of a parent or guardian.
THE USE OF SITE
All materials on the Site are provided for personal and non-commercial use only. Any other use of the Site’s information is prohibited.
PERSONAL INFORMATION AND PRIVACY
TERMS OF SALE
Terms of Sale describe all rules and regulations, including Return Policy, regarding all purchases made on the Site.
SITE OPERATION AND MANAGEMENT
The Site is managed and operated by Gumball Depot located in Salt Lake City, UT, United States of America. Vending Machine Factory makes no claim that the use of this Site is appropriate for any other location. If you are using this Site from outside the United States of America, it is your sole responsibility to ensure compliance with all applicable local laws and regulations.
Should any disputes arise regarding your use of the Site, such disputes will be regulated and resolved by the laws of the State of Utah.
Thank you for visiting Vending Machine Factory.com!
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If you have questions about any of our policies, please, contact us at (855) 836-8363, Mon – Fri, 8 am – 5 pm MST or e-mail our Customer Service at [email protected].